PS Outpatient Svcs. Specialist- UH Dental Clinic
1 day ago
This position is located at the University of Utah Hospital, School of Dentistry Clinic. As an Outpatient Services Specialist, you will provide exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience.
Key Responsibilities- Schedule patient appointments and contact patients for rescheduling, missed appointments, and appointment reminders.
- Assist patients with automated medical record access, as needed.
- Correspond with providers and staff via email, phone, and electronic medical records.
- Greets and directs patients, anticipating their needs and responding in an accurate and timely manner.
- Complete patient check-in and check-out processes by reviewing accounts and other compliance-related documents for completeness and accuracy.
- Collect all necessary co-pays, deductibles, and co-insurance, as needed.
- Reconcile cash against daily charge and cash reports.
- Maintain accurate and orderly patient medical records, ensuring all paperwork is scanned into Epic.
- Verify charges are entered into Epic.
- Maintain and utilize work-lists, including reminder calls, waitlists, referrals, and insurance verification.
- Communicate with patients in a confidential, professional manner using empathy, tact, and diplomacy.
- Act as a liaison between patients, guests, back office staff, students, and providers.
- Verify patient benefits and eligibility, when needed.
- Maintain accurate registration by completing assigned work queues.
- Respond to questions regarding account status and concerns, resolving billing or charge disputes or forwarding problem accounts to the appropriate individual for resolution.
- Perform other administrative duties, as required.
- Assist in the orientation, education, and training of dental students, residents, and staff on clinical procedures and protocols.
- Adhere to standards set by OSHA, HIPAA, FERPA, CODA, and other standards.
- Participate and contribute in committees and discussions regarding clinic operations, protocols, and/or quality assurance.
- One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).
- Current, valid Utah driver's license at time of hire may be required in some areas.
- This position is patient-sensitive and must fulfill all associated requirements.
- Experience with CDT codes may be preferred.
- One year experience in patient registration, admitting, or related work may be preferred.
- Dental office experience preferred.
- Epic experience preferred.
- Bilingual in Spanish preferred.
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