Outpatient Services Coordinator

1 day ago


Salt Lake, Utah, United States University of Utah Full time
Job Summary

The University of Utah's Andrology Development department is seeking a highly skilled and detail-oriented Outpatient Services Specialist to join our team. As a key member of our clinical support staff, you will play a vital role in ensuring the smooth operation of our outpatient services.

Key Responsibilities
  • Provide exceptional patient care and service, ensuring a positive experience for our patients and guests.
  • Accurately and professionally handle all desk operations, including patient registration, scheduling, and financial obligations.
  • Advise patients on financial obligations, including the establishment of payment plans.
  • Facilitate and ensure the accuracy of information flow between medical staff, hospital staff, and other departments.
  • Greets and directs patients to their correct destinations, both in person and over the phone.
  • Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders.
  • Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy.
  • Verifies patient benefits and eligibility, when needed, and collects all necessary co-pays, deductibles, and co-insurance.
  • Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
  • Reconciles cash against daily charge and cash reports.
  • Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
  • Acts as a liaison between patients, guests, back office staff, and providers.
  • Assists patients with automated medical record access, as needed.
  • Manages inventory and maintenance, and may be required to drive patients from the hospital to designated locations.
Requirements
  • One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).
  • Current, valid Utah driver's license at time of hire may be required in some areas.
  • This position is patient-sensitive and must fulfill all associated requirements.
Preferred Qualifications
  • Ability to work efficiently and independently.
  • Excellent communication, interpersonal, organizational, and follow-through skills.
  • Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast-paced environment.
  • Ability to work in a team environment and provide support to colleagues as needed.


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