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Guest Services Representative

2 months ago

Old Town, Maine, United States Excel Hotel Group Full time
Position Overview
The Guest Services Representative plays a crucial role in ensuring a seamless check-in and check-out experience for guests at our hotel. This position involves utilizing the property management system to manage guest transactions, processing payments in line with hotel policies, and delivering exceptional customer service to all visitors.

Key Responsibilities
  • Greet guests warmly and professionally, ensuring a welcoming atmosphere.
  • Handle guest registrations, issue room keys, and provide comprehensive information regarding hotel amenities and room locations.
  • Promote room upgrades to enhance guest experience and maximize hotel revenue.
  • Process all financial transactions accurately, including cash and credit card payments, and maintain necessary financial records.
  • Manage guest safe-deposit box requests with diligence and care.
  • Relay any guest requests or concerns to management for timely resolution.
  • Address guest complaints effectively, employing service recovery techniques to ensure satisfaction.
Required Qualifications
  • 1-2 years of experience in customer service roles.
  • Ability to remain on your feet for extended periods.
  • Basic computer skills, including proficiency in email, word processing, and spreadsheet applications.
Benefits Offered
  • Comprehensive benefits package including medical, dental, life insurance, paid time off, and a 401k plan with company matching for full-time employees.
  • Exclusive travel discount program available.
  • Opportunities for career advancement, with a focus on promoting from within.
About Excel Hotel Group
Excel Hotel Group is a dynamic entity in property ownership, management, and development, experiencing significant growth. Our family-oriented culture is the foundation of our success, and we value the contributions of every team member. We are committed to fostering a collaborative environment where all associates can thrive and achieve their personal and professional aspirations.