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Assistant Club Operations Manager

2 months ago

Lakewood, Ohio, United States Houston Fitness Partners Full time
Job Summary

Houston Fitness Partners is seeking a highly motivated and experienced Assistant Club Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our fitness centers, providing exceptional customer service, and leading by example to maintain a welcoming atmosphere for all members and guests.

Key Responsibilities
  • Assist in recruiting, hiring, training, and developing a high-performing staff of Member Service Representatives, Overnight Member Services Representatives, and Fitness Instructors.
  • Lead by example and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follow superior customer service guidelines.
  • Resolve member concerns in a fair and equitable manner.
  • Assist with staff management and provide support to the Club Manager with reporting, inventory, and other assigned duties as needed.
  • Assist in administering and enforcing company policies and procedures with staff and members.
  • Oversee cleanliness and maintenance of the facility, including taking responsibility for the largest section of cleaning daily.
  • Ensure the safety of employees, members, and club property.
  • Determine and communicate equipment repair in a timely manner.
Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Previous work experience at Planet Fitness is a plus.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Office).
  • Strong problem-resolution skills, hardworking, enthusiastic, and energetic.
  • Must be 18 years of age or older.
  • High school diploma/GED equivalent preferred.
  • Ability to pass a background check.
  • Willing to become CPR/AED certified prior to gaining employment and maintain certification while employed.
Physical Demands
  • Continual standing and walking throughout the club to accomplish tasks during shift.
  • Ability to work 3rd shift (overnight) alone, in the event overnight staff is unavailable.
  • Must be able to lift up to 50 pounds.
  • Will encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Some bending, twisting, and reaching are required to accomplish tasks.
Benefits
  • Medical, Dental, and Vision Insurance for full-time staff (work a minimum of 30 hours per week) after 6 months of employment.
  • 401(k) plan eligible after 12 months of employment.
  • 10 days of Paid Time Off (PTO) after 6 months of employment.
  • Free PF Black Card gym membership.
  • Opportunities for growth.