Front Desk Operations Manager

3 weeks ago


Lakewood, Ohio, United States Shaner Corporation Full time
Job Title: Front Desk Manager

Shaner Corporation is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service.

Key Responsibilities:
  • Guest Services: Provide exceptional guest service, ensuring that all guests feel welcome and valued.
  • Front Desk Operations: Manage the front desk operations, including check-in, check-out, and room assignments.
  • Team Management: Supervise and train front desk staff, ensuring that they have the skills and knowledge to provide excellent guest service.
  • Problem-Solving: Handle guest complaints and resolve issues in a professional and courteous manner.
  • Communication: Maintain effective communication with guests, staff, and management to ensure seamless operations.
Requirements:
  • Experience: Minimum 1-3 years of front office management experience in the hospitality industry.
  • Education: High school graduate or equivalent, some college preferred.
  • Language: Bilingual English/Spanish a plus.
  • Knowledge: Knowledge of local activities and attractions appropriate for clientele.

About Shaner Corporation: Shaner Corporation is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across the US and internationally. We offer a range of services for investors, hotel owners, and brands, including hotel development, design, and construction, e-commerce, and revenue management.


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