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Overnight Member Services Representative

2 months ago

Lakewood, Ohio, United States Houston Fitness Partners Full time
{"title": "Overnight Member Services Representative", "description": "

At Houston Fitness Partners, we're committed to providing a welcoming and non-intimidating environment for our members. As an Overnight Member Services Representative, you'll play a vital role in ensuring our club runs smoothly during the night shift.

Key Responsibilities:
  • Greet members and guests with confidence and professionalism, providing exceptional customer service.
  • Anticipate and respond to member needs, delivering efficient and accurate service in a fast-paced environment.
  • Answer phones promptly and assist callers with knowledgeable and accurate information.
  • Utilize strong communication and problem-solving skills to resolve customer concerns and ensure a positive experience.
  • Perform prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize the club and equipment, maintaining a high level of cleanliness and safety.
Requirements:
  • Superior customer service skills, with 6-12 months of face-to-face experience.
  • Self-starter who takes initiative with minimal direction and supervision.
  • Punctuality and dependability, with a solid work ethic.
  • Basic computer proficiency and ability to manage multiple responsibilities.
  • Must be 18 years of age or older and pass a background check.
  • Ability to work 3rd shift (overnight) alone and lift up to 50 pounds.
Benefits:
  • Medical, dental, and vision insurance for full-time staff after 6 months of employment.
  • 401(k) plan eligibility after 12 months of employment.
  • Free PF Black Card gym membership.
  • Opportunities for growth and professional development.

We provide equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any type.

"}