Access Services Coordinator
3 weeks ago
**Job Summary**
The Access Services Representative plays a vital role in ensuring seamless patient registration and financial clearance processes. This role requires strong communication and interpersonal skills to effectively interact with patients, families, and healthcare teams.
**Key Responsibilities**
Conduct patient interviews to obtain demographic and financial data for registration, insurance verification, and billing purposes.
Register patients at multiple locations and work across various areas within the department, demonstrating knowledge of patient flow processes and identifying opportunities for process improvement.
Verify patient eligibility for insurance coverage and calculate patient liability according to financial clearance policies.
Negotiate payment arrangements with patients as needed and collect patient financial responsibilities.
Assist patients with mobility and provide directions to nursing units as required.
**Requirements**
High school diploma or equivalent required; less than one year of experience preferred.
Excellent communication, listening, and customer service skills are essential for success in this role.
Ability to maintain a professional demeanor in high-stress environments and effectively communicate with patients and families during traumatic events.
Basic computer skills and Microsoft Office proficiency are required.
**Benefits**
Baylor Scott & White Health offers a competitive benefits package, including immediate eligibility for health and welfare benefits, 401(k) savings plan with dollar-for-dollar match, tuition reimbursement, and PTO accrual beginning Day 1.
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