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Lodging Attendant

2 months ago

Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time

Position Overview:

The primary responsibility of the Room Attendant is to ensure that all assigned guest accommodations are cleaned and replenished with utmost attention to detail, ensuring a comfortable and welcoming environment for all guests.

Key Responsibilities:

Understand Your Role:

  • Complete all necessary training and possess a thorough understanding of the job requirements.
  • Familiarize yourself with property standards and the various room types.
  • Engage actively during pre-shift meetings and seek clarification on any assignments.

Punctuality is Essential:

  • Review your schedule regularly, adhere to attendance policies, and arrive at work punctually, dressed in the appropriate uniform.
  • Follow the established clock-in and clock-out procedures.

Maintain Professionalism:

  • Exhibit a friendly and approachable demeanor, always ready to assist.
  • Adhere to personal appearance standards and maintain good hygiene.
  • Utilize approved communication methods when interacting with guests.
  • Follow established protocols when entering guest rooms.

Deliver Exceptional Service:

  • Conduct yourself in a professional manner, collaborating effectively with guests and team members in line with the company’s service culture.

Work Efficiently:

  • Utilize your Room Attendant Board to manage tasks, special requests, and cleaning types.
  • Thoroughly clean all assigned rooms promptly while adhering to quality standards.
  • Ensure all guest rooms meet documented quality standards before inspection.

Utilize Your Resources:

  • Ensure your cleaning cart is organized and equipped to standard.
  • Employ approved tools and checklists to complete tasks effectively.
  • Submit completed room assignment sheets to your supervisor at the end of your shift.

Maintain Quality Standards:

  • Produce guest rooms that consistently meet or exceed departmental quality benchmarks.

Respect Your Work Environment:

  • Keep your work area, cart, and storage spaces clean and orderly.
  • Promptly report any issues in rooms or public areas to your supervisor.

Prioritize Safety:

  • Report any unsafe conditions or practices in accordance with company policy.
  • Support Your Team:
  • Collaborate with colleagues and supervisors to foster a positive work atmosphere.
  • Contribute to team efforts by fulfilling your responsibilities professionally.

Additional Duties:
Other responsibilities may be assigned as needed.

Qualifications:

Experience: Previous experience in housekeeping is preferred. Experience in hospitality or related fields is advantageous.

Skills: Ability to communicate effectively with guests and team members. Physical capability to perform cleaning tasks efficiently. Attention to detail and the ability to work independently are essential.

Physical Requirements: Must be able to meet the physical demands of the position.