Quality Assurance Manager
4 days ago
We're seeking a highly motivated Quality Assurance Manager to join our team at gategroup. This role is responsible for ensuring the highest standards of food safety and quality in our operations. As a key member of our quality team, you will be responsible for leading quality improvement projects, driving defect prevention, and ensuring compliance with regulatory requirements.
- Supports all customer and regulatory audits within the responsible facilities
- Works side-by-side with Operation Managers to assure compliance to HACCP requirements are met
- Leads and monitors improvement projects as assigned
- Audits implementation of quality systems for effectiveness by verifying activities
- Responsible for maintaining and managing the corrective action system
- Monitors the accuracy and compliance of HACCP records as defined in the corporate procedures
- Reinforces quality awareness to the management and work staff
- Drives prevention vs. detection of defects tracking key performance indicators and daily patrol of production areas
- Responsible to lead product defect investigations
- Responsible to lead investigations of alleged food poisoning, Hard-foreign and soft foreign objects
- Responsible to manage the compliance with USDA / APHIS regulations
- Responsible to manage food product suppliers of the unit including auditing of local suppliers
- Coordinates actions to prevent the occurrences of nonconformities to internal, Federal and State laws
- Maintains customer compliance resolution on defects including alleged food poisoning if needed
- Responsible for the identifying and maintaining of key performance metrics for the Quality organization
- Continuously improves plant procedures for monitoring and ensuring conformance to specifications for incoming raw materials as well as for finished products
- Acts as the primary liaison to Corporate QA Compliance Team
- Plays a key role in training and coaching of quality requirements to all levels in the business unit's organization
- Responsible for safety, quality and compliance to customer specification
- Ensures optimum business processes to support full customer and regulatory compliance in terms of quality and food safety
- Stays attuned to and prepares adaptation to changes in customer, company and regulatory changes in requirements
- At times liaises with customers and regulatory agencies
- Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
- Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI Preventive Controls Qualified Individual according to company policy
- Completes all other company required training including but not limited to ServSafe Sanitation Manager Certification
Requirements:
- Bachelor's degree in food science, quality, technical or business related field from an accredited 4-year college or university required
- Minimum of 5 years quality assurance experience in a manufacturing environment, with preference in food manufacturing
- Advanced technical knowledge in catering processes and design functions, manufacturing methods, inspection, statistical methods and quality auditing
- Knowledge of lean standard tools, TQM methodology
- Basic lean, six sigma knowledge, and continuous improvement understanding a plus
- Detail oriented
- Project management experience
- Strong organizational skills, able to prioritize responsibilities and multi-task
Preferred Qualifications:
- ServeSafe certification preferred
- HACCP certified
Language / Communication Skills:
- Strong interpersonal skills, interact well with multiple departments as required
- Able to work with little supervision
- Excellent reading, writing, and oral communication skills
- Multi-lingual a plus
Job Dimensions:
- Geographic Responsibility: US
- Type of Employment: Full time
- Travel %: 20%
- Exemption Classification: Exempt
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