Software Support Intern

3 days ago


Houston, Texas, United States PCS Software Inc Full time
Job Overview
Prominent transportation management software provider PCS Software Inc. is seeking a part-time support specialist to join its dynamic team. The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

This internship offers an exciting opportunity to work in a fast-paced environment, collaborate with experienced professionals, and contribute to the company's mission of providing innovative solutions to the ground transportation industry.

The selected candidate will be responsible for assisting customers with the proper use of the company's proprietary platform, troubleshooting technical issues, and maintaining accurate records of customer interactions. They will also have the opportunity to develop their problem-solving skills, learn from experienced colleagues, and explore career growth opportunities within the organization.

Key Responsibilities:
- Assist customers via phone conversations or email responses to their questions or issues
- Troubleshoot end-user Level 1 or Level 2 customer reported software problems utilizing Salesforce as the helpdesk ticket support system
- Participate in daily management of help desk tickets with service level agreements (SLA) response time requirements

Requirements:
- Experience troubleshooting technical software problems for end users in a support team/help desk/call center environment
- Strong analytical skills and ability to collect, curate, organize, synthesize, and/or analyze data to summarize findings and develop conclusions and evidence-based recommendations
- Excellent communication skills, both oral and written, at the technical and managerial level
- Ability to communicate effectively with customers and understand and document their needs and concerns

About PCS Software Inc.
PCS Software Inc. is a leading developer of hosted software solutions designed specifically for the ground transportation industry. Our company values our people-centric culture of builders and doers over any skill that someone can offer. We focus on not only the customer's journey and experience with PCS Software but our individual journey as employees and the overall team experience as well.

Estimated Salary: $18.50/hour

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