Hotel Front Desk Representative

3 weeks ago


Goodyear, Arizona, United States The Boot Group LLC Full time
Job Title: Hotel Front Desk/Relief Night Audit

We are seeking a highly skilled and customer-focused individual to join our team as a Hotel Front Desk/Relief Night Audit at The Boot Group LLC.

Job Summary:

The successful candidate will be responsible for providing exceptional customer service to our guests, ensuring a smooth and pleasant stay, and maintaining the highest level of professionalism in all interactions.

Key Responsibilities:
  • Register guests, assign rooms, and accommodate special requests
  • Run night audits, maintain inventory, and possess a working knowledge of the reservations department
  • Use persuasive selling techniques to sell rooms and promote other hotel services
  • Manage and resolve guest complaints in a professional and courteous manner
  • Process guest check-outs, handle monetary transactions, and maintain customer privacy
  • Perform other duties as assigned
Requirements:
  • High school diploma or equivalent
  • Previous hotel-related experience preferred
  • Ability to communicate with public, hotel staff, and management in a professional manner
  • Knowledge of surrounding areas and local events
  • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures
  • Ability to work a flexible schedule, including weekends and holidays
What We Offer:

The Boot Group LLC offers a competitive salary, opportunities for career growth, and a dynamic work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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