Barista - Hospitality Professional

1 day ago

Tucson Arizona, United States Doubletree Tucson Downtown Convention Center Full time

Job Summary:

The Barista is a key member of our team at Doubletree Tucson Downtown Convention Center, providing exceptional customer service and ensuring a pleasant dining experience for our guests.

Responsibilities:

  • Provide attentive, friendly, and courteous service to all guests, managers, and fellow employees.
  • Collect payment from guests and make correct change.
  • Operate the approved credit card machine.
  • Prepare cashier reports at the end of each shift.
  • Payout servers' and service attendants' tips, if applicable.
  • Perform opening and closing duties according to established side-work checklists.
  • Assist servers and host/hostess in serving guests, as needed.
  • Ensure quality control of menus with regard to cleanliness and appearance.
  • Ensure overall guest satisfaction.

Requirements:

  • High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Able to stand during entire shift.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel-related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.

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