Schedule Coordinator

5 days ago


Springfield, Illinois, United States Konecranes Full time
Service Delivery Coordinator Job Overview

We are seeking a skilled Schedule Coordinator to join our team at Konecranes. As a key member of our service delivery team, you will play a vital role in ensuring the efficient scheduling and dispatching of our service technicians.

About the Role

This challenging and rewarding position involves overseeing service delivery for assigned customers and field operatives. You will be responsible for managing schedules, tracking materials, communicating with stakeholders, and arranging sub-contracted services as needed.

Key Responsibilities:
  • Manage and maintain accurate schedules for service work, including planning and coordinating with field operatives.
  • Track and receive necessary materials for service completion, arranging rentals or subcontracts when required.
  • Communicate effectively with customers, internal stakeholders, and field operatives throughout projects.
  • Arrange sub-contracted services and equipment, including rentals, to support service delivery.
  • Open service requests and schedule field operatives to respond to emergency breakdowns.
  • Review and validate invoicing details before moving forward with the invoicing process.
  • Familiarize yourself with relevant industry codes and regulations, such as OSHA, ANSI, CMAA, HMI, NEC, and others.
  • Ensure compliance with safety rules and procedures established by the customer.
Qualifications and Requirements

To succeed in this role, you should possess excellent customer service skills, well-developed interpersonal and communication skills, and experience working in an industrial environment. A Bachelor's degree is preferred, but prior equivalent experience and training will be considered.

You should be able to prioritize tasks, manage multiple responsibilities, and work effectively in a fast-paced environment. Occasional travel, possibly overnight, is required for this position.

Compensation and Benefits

The estimated annual salary for this role is $70,000-$90,000, depending on experience and qualifications. Our comprehensive benefits package includes medical, dental, vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance, and more.

We also offer generous vacation time, sick leave, and paid holidays. Join our team at Konecranes and take advantage of these opportunities for growth and development.



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