Customer Service Representative

2 weeks ago


Tulsa, Oklahoma, United States LAZ Parking Texas, LLC Full time
Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling cash transactions, and maintaining a safe and secure environment.

Key Responsibilities:
  • Meet and greet each customer with courtesy and great customer service.
  • Collect the parking fees and provide the correct change.
  • Understand and know how to handle different types of parkers; i.e. tenants, visitors, employees, administration, etc.
  • Understand the surroundings and building area in order to answer questions.
  • Complete the daily report.
  • Assist in staffing the exit or entry booth during peak collection hours in order to facilitate exit/entry should problems occur.
  • Communicate with management, supervisors, and traffic directors.
  • Answer customer service questions concerning parking and answer general customer inquiries in a courteous, professional, and effective manner, referring questions to the supervisor when applicable.
  • Determine traffic flow in times of equipment failure or during periods of construction.
  • Demonstrate a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement.
  • Field additional duties if they are assigned.

Requirements:
  • A high school diploma or GED is preferred but not required.
  • Strong customer service experience.
  • Cash handling experience is required.
  • Parking industry experience is preferred but not required.

What We Offer:
  • A competitive hourly rate.
  • A fun and dynamic work environment.
  • Opportunities for growth and development.
  • A comprehensive benefits package.


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