Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Junior Customer Service Representative. In this role, you will provide exceptional support to our internal and external customers, ensuring their needs are met with professionalism and efficiency.
Key Responsibilities- Provide office and clerical support to customers, including accessing files, updating records, and printing documents as needed.
- Issue EBT cards for the SNAP Program, ensuring accurate and timely processing.
- Greet and assist customers via phone and in-person, directing them to the appropriate staff members.
- Support internal customers with administrative tasks, such as making copies and scanning documents.
To succeed in this role, you will need:
- Excellent organizational, communication, and interpersonal skills.
- Experience in office support and administration practices and procedures.
- Proficiency in computer software, including word processing, electronic records, and basic spreadsheets.
- Strong attention to detail, good time management, and ability to work accurately under pressure.
At Insight Global, we are committed to creating diverse and inclusive environments where employees can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer and welcome applications from qualified candidates regardless of their background or status.
Please note that we are committed to protecting your private information and have a Workforce Privacy Policy in place to ensure your data is handled securely.
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