Senior Technical Support Specialist

4 days ago


Concord, New Hampshire, United States Akesis, Inc. Full time

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Akesis, Inc.

Job Summary

This is a challenging role that requires strong technical expertise and excellent communication skills to provide high-quality support to external customers.

Key Responsibilities:

  • Providing diagnostic and repair expertise for Akesis products both remotely and on-site.
  • Assisting with system installation, service coordination, spare part procurement, customer support, and cross-functional team support.
  • Lifting up to 20 pounds and occasionally lifting up to 30 pounds while performing job duties.
  • Traveling up to 50% of the time to service equipment.
  • Operating various equipment such as radiation therapy equipment, treatment planning systems, and analog and digital measuring equipment.

Requirements:

  • Bachelor's degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences.
  • 5+ years' experience in service and maintenance of radiation therapy, imaging, or other large capital equipment.
  • Excellent communication, problem-solving, and planning skills.
  • Ability to work safely without endangering self or others.

Benefits:

  • A competitive estimated salary of $95,000 per year based on industry standards and location.
  • A dynamic and supportive work environment with opportunities for growth and professional development.


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