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Automotive Sales and Service Representative

2 months ago

Safford, Arizona, United States Haralson Tire Full time
Key Responsibilities

We are seeking a highly skilled Sales and Service Advisor to provide exceptional customer experiences and drive business growth at Haralson Tire Co.

  • Customer Interaction: Greet customers, offer excellent service, and ensure a positive experience from intake to vehicle release.
  • Issue Diagnosis: Determine and diagnose vehicle issues based on customer descriptions and vehicle condition.
  • Work Order Management: Translate customer-reported problems into actionable work orders for technicians to complete.
  • Parts Procurement: Order necessary parts from suppliers and verify their delivery to technicians.
  • Quality Assurance: Ensure that work meets company quality standards.
  • Customer Billing: Invoice and collect payment from customers for services rendered.
  • Customer Complaint Resolution: Handle and resolve customer complaints regarding services.
  • Record Keeping: Maintain customer records and enter data into computer databases.
Requirements

To succeed in this role, you will need:

  • Automotive Knowledge: Working knowledge and experience of automotive products, repairs, and parts.
  • Communication Skills: Strong communication skills to translate customer needs into workable technician orders.
  • Computer Literacy: Basic knowledge of computer programs, including word processing and database tools.
  • Organizational Skills: Ability to schedule appointments, meet with customers, and ensure work is done properly.
  • Customer Service Skills: Exceptional customer service skills based on experience.
  • Mathematical Skills: Basic mathematics skills to prepare and process bills and customer payments.
  • Communication Complexity: Ability to communicate complicated processes to customers.
Benefits

As a valued member of our team, you will enjoy:

  • Paid Time Off: Paid vacation and paid birthday off.
  • Insurance and Retirement: Insurance available and 401k with up to 4% match.
  • Drug-Free Workplace: We are a drug-free workplace.
  • Equal Employment Opportunity: EOE.