Sales and Service Representative
4 hours ago
We are seeking a highly skilled Sales and Service Advisor to join our team at Haralson Tire Co.
Key Responsibilities:
- Provide exceptional customer service, ensuring a positive experience from initial contact to vehicle release
- Analyze customer reports and vehicle conditions to determine and diagnose issues
- Translate customer needs into actionable work orders for technicians
- Source and procure necessary parts, verifying timely delivery to technicians
- Ensure all work meets company quality standards
- Process invoices and collect payments from customers
- Address and resolve customer complaints regarding services
- Maintain accurate customer records and enter data into computer databases
Requirements:
- Working knowledge of automotive products, repairs, and parts
- Strong communication skills to translate customer needs into workable orders
- Basic computer skills, including word processing and database tools
- Organizational skills to schedule appointments, meet with customers, and ensure work is completed properly
- Exceptional customer service skills based on experience
- Basic math skills to prepare and process bills and customer payments
- Ability to communicate complex processes to customers
Benefits:
Paid vacation, paid birthday, insurance available, 401k with up to 4% match. We are a drug-free workplace and an equal opportunity employer.
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