Sales and Service Representative

4 hours ago


Safford, Arizona, United States Haralson Tire Full time
Job Overview

We are seeking a highly skilled Sales and Service Advisor to join our team at Haralson Tire Co.

Key Responsibilities:

  • Provide exceptional customer service, ensuring a positive experience from initial contact to vehicle release
  • Analyze customer reports and vehicle conditions to determine and diagnose issues
  • Translate customer needs into actionable work orders for technicians
  • Source and procure necessary parts, verifying timely delivery to technicians
  • Ensure all work meets company quality standards
  • Process invoices and collect payments from customers
  • Address and resolve customer complaints regarding services
  • Maintain accurate customer records and enter data into computer databases

Requirements:

  • Working knowledge of automotive products, repairs, and parts
  • Strong communication skills to translate customer needs into workable orders
  • Basic computer skills, including word processing and database tools
  • Organizational skills to schedule appointments, meet with customers, and ensure work is completed properly
  • Exceptional customer service skills based on experience
  • Basic math skills to prepare and process bills and customer payments
  • Ability to communicate complex processes to customers

Benefits:

Paid vacation, paid birthday, insurance available, 401k with up to 4% match. We are a drug-free workplace and an equal opportunity employer.



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