Field Claims Adjuster
1 day ago
At American Family Insurance, we're transforming our claims capabilities to put customers at the center of what we do best - protecting and restoring their dreams when they need us most. We're leveraging our expertise, technology, and new ways of working to actively reinvent one of America's largest industries, creating positive impact that empowers our customers, communities, and company to thrive.
Job Summary:We're seeking a skilled Field Adjuster to investigate and maintain complex property/casualty claims. As a key member of our team, you'll determine liability, secure information, review coverages, arrange appraisals, and settle claims with the highest degree of competency and independence.
Key Responsibilities:- Investigate origin and cause of high exposure claims by contacting insureds, claimants, agents, attorneys, contractors, experts, and other adjusters.
- Participate in High Damage Reviews (HDR) to address coverage issues and exposure, handling claims on a good faith basis.
- Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
- Conduct on-site inspections, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, and public adjusters.
- Respond to customer inquiries, make appropriate decisions, and close files.
- Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages, applying to all parties for assigned losses.
- Make independent decisions, recognizing when assistance is needed.
- Proactively provide claim process and status information, answering questions or redirecting to other areas.
- Serve as a mentor and subject matter expert for less experienced adjusters.
- Ability to handle 1st and 3rd party, multi-line claims across our operating territories.
- Providing customer-driven solutions, support, or service.
- Efficiently and effectively handling complex claims.
- Extensive knowledge of policies and endorsements coverages.
- Successfully applied knowledge of each phase of the claim handling process.
- Advanced Xactimate experience required.
- Prefer someone with experience handling larger/more complex property claims.
- Prefer someone with experience handling claims over $50,000.
- Low temperatures.
- High temperatures.
- Outdoor elements such as precipitation and wind.
- Noisy environments.
- Hazardous conditions.
- Poor ventilation.
- Small and/or enclosed spaces.
We offer a competitive compensation package, including a salary range of $84,000 to $139,000, a fleet vehicle, and relocation support for eligible candidates. If you're passionate about delivering exceptional customer service and have a strong background in claims handling, we encourage you to apply.
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