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Insurance Service Representative

2 months ago

Quincy, Massachusetts, United States Arbella Insurance Full time

About the Role

The Arbella Insurance Customer Experience Professional is a key member of our dynamic Customer Service Team. This exceptional opportunity allows you to join a company that is focused on people, providing a great work environment, encouraging work/life balance, and offering competitive salaries and benefits packages.

Key Responsibilities

  • Effectively communicate with customers, agents, third parties, and vendors across multiple communication channels.
  • Perform an array of tasks, including using care and compassion to guide customers through billing and policy-related inquiries.
  • Research and analyze policy/billing activity and proactively identify solutions to resolve customer inquiries.
  • Collaborate with independent agents and in-house Service Center to escalate urgent customer concerns using sound judgment.
  • Build relationships with our internal and external customers, agents, vendors, and others, and commit to delivering exceptional service.
  • Contribute to a positive team atmosphere, overall department goals, and actively promote Arbella's core values, including Diversity and Inclusion efforts.
  • May have the opportunity to work in other Arbella contact centers to expand skills/knowledge based on business need.
  • Perform other related work as required or requested.

Requirements

  • Some work experience in a customer service environment is preferred.
  • Sound interpersonal, organizational, communication, and collaboration skills.
  • Data entry proficiency.
  • Ability to multi-task and work in a fast-paced environment.
  • Proficiency in Spanish or Portuguese would be desirable but not required.

What We Offer

  • A competitive hourly rate of $25.00 and up, depending on skills and work experience.
  • A 36.25-hour workweek.
  • Eligibility for a profit share bonus program.
  • Exceptional benefit and wellness programs.
  • Career development opportunities.
  • Flexible schedules.