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Client Services Associate

2 months ago

Wichita Falls, Texas, United States Crunch Fitness Full time


The **Membership Support Specialist** serves as the primary point of contact for our members, embodying the welcoming spirit of our organization. This role is essential in addressing initial inquiries and ensuring a positive experience for all guests.

**Key Responsibilities**

Core Duties
  • Welcome all members and guests with a friendly demeanor and ensure a pleasant departure from the facility.
  • Process check-ins for members and guests in line with established protocols.
  • Manage communication through club software during member check-in.
  • Answer incoming calls in a courteous and professional manner.
  • Inform members and guests about upcoming events and activities.
  • Foster an environment that makes members feel valued and appreciated.
  • Address member requests or escalate to management as necessary.
  • Maintain a professional and approachable attitude at all times.
  • Promote and sell retail merchandise.
  • Coordinate member services such as tanning and hydro-massage.
  • Process payments for member services following company guidelines.
  • Possess comprehensive knowledge of club facilities, services, and schedules.
  • Keep the workspace clean and organized.
  • Assist with various projects as assigned by management.
  • Adhere to all policies and procedures outlined in the Team Member Handbook.
Qualifications
  • Must obtain or maintain a valid Child/Infant CPR Certification.
  • Previous experience working with children is preferred.
  • Certifications as required by local and state regulations.
Physical Requirements
  • Ability to lift up to 10 lbs. occasionally.
  • Frequent standing, bending, and squatting.
  • Capability to climb and hang decorations as needed.
Employment Criteria
  • All candidates must possess a high school diploma or equivalent (e.g., GED) to ensure they have the necessary educational background for the role.
  • Applicants must be at least 18 years of age to comply with legal requirements.
  • All candidates must be eligible to work in the United States and maintain this eligibility throughout their employment. Proof of eligibility must be provided as required.
**Crunch Fitness** is dedicated to fostering an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status, or any other characteristic protected by law.

**Work Schedule**
Part-Time

**Location**
Not specified

**About Crunch Fitness**
Crunch Fitness is a leading fitness organization, owning franchise locations across the United States. We are committed to providing our communities with exceptional facilities and a friendly atmosphere that stands out in the fitness industry.