Client Success Manager

3 weeks ago

Wichita Falls, Texas, United States Pileus Technologies LLC Full time
Job Overview

The Client Success Manager/Project Coordinator will play a pivotal role in ensuring our clients achieve their desired outcomes while collaborating closely with internal teams to facilitate project execution. This role requires strong interpersonal skills, attention to detail, and a solid understanding of project management principles.

Key Responsibilities:

  • Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, goals, and challenges. Serve as the primary point of contact for client inquiries and concerns.
  • Project Coordination: Assist in planning, executing, and monitoring projects from initiation to completion. Work closely with internal teams to ensure project milestones and deliverables are met on time and within budget.
  • Onboarding and Training: Facilitate the onboarding process for new clients by coordinating training sessions and providing necessary resources to ensure a seamless transition.
  • Performance Tracking: Monitor project progress and client performance metrics, providing regular updates to clients and internal stakeholders. Identify areas for improvement and proactively address any issues that may arise.
  • Feedback Loop: Gather client feedback and insights to inform product/service enhancements and strategy improvements. Collaborate with teams to implement changes based on client input.
  • Documentation & Reporting: Maintain accurate project documentation, including schedules, reports, and meeting notes. Prepare and present reports on project status and client success metrics.
  • Cross-Functional Collaboration: Work collaboratively with sales, marketing, and product development teams to align client goals with company offerings and drive overall business success.

Qualifications:

  • Bachelor's degree in Business Administration, Project Management, or related field.
  • 2+ years of experience in client success, account management, or project coordination.
  • Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams.
  • Proven ability to manage multiple projects and deadlines while maintaining attention to detail.
  • Familiarity with project management software (e.g., Asana, Trello, Jira) and CRM tools (e.g., HaloPSA, Connectwise, Autotask, Glasshive, Salesforce, Hubspot).
  • Understanding of project management methodologies (Agile, Waterfall) is a plus.
  • Problem-solving mindset with a proactive approach to addressing challenges.
  • Ability to work independently and collaboratively in a fast-paced environment.

What We Offer:

  • Competitive salary and performance-based bonuses.
  • Comprehensive benefits package, including health, dental, and retirement plan.
  • Opportunities for professional development and career advancement.
  • A collaborative and inclusive company culture.
  • Flexible work environment with remote work options.

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