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Customer Service Representative

2 months ago

Anaheim, California, United States Insight Global Full time

Job Summary: Insight Global is seeking a skilled Customer Service Representative to join our team in a dynamic call center environment. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Respond to inbound calls from clients, addressing their enrollment inquiries, appointment bookings, and customer complaints in a professional and courteous manner.
  • Utilize strong communication and interpersonal skills to build rapport with clients and provide personalized support.
  • Work collaboratively with our team to ensure seamless communication and efficient issue resolution.
  • Stay up-to-date on company policies, procedures, and product knowledge to provide accurate and informed responses to client inquiries.
  • Meet or exceed performance metrics, including call volume, resolution rates, and client satisfaction.

Requirements:

  • Bilingual in Spanish, Vietnamese, and/or Chinese (optional)
  • 1-2 years of experience working in a call center with inbound calls (50+ calls a day)
  • High School diploma or GED
  • Good communication and personality
  • Ability to type at least 36 WPM
  • Adaptable and eager to learn, willing to work in a fast-paced call center
  • Excellent communication and reliability

What We Offer:

  • A dynamic and inclusive work environment where you can bring your full, authentic self to work every day.
  • A commitment to creating diverse and inclusive environments where everyone matters.
  • A comprehensive training program to ensure your success in the role.
  • Ongoing support and development opportunities to help you grow in your career.