Telecommunications Network Specialist II

1 week ago


Andrews AFB, Maryland, United States Insight Global Full time
Job Summary

We are seeking a highly skilled Telecommunications Network Specialist II to join our team at Insight Global. The successful candidate will be responsible for providing voice systems maintenance and support for the 844th Communication Group (CG) at Joint Base Andrews, MD.

The estimated salary for this position is $110,000 per year, based on industry standards and the location of the job.

Key Responsibilities:

  • Provide Tier 2 and Tier 3 support for Voice systems
  • Ensure the entire voice solution complies with all DISA STIGs and AF TCNOs by implementing firmware, software, and hardware changes as necessary
  • Install, configure, administer, manage, maintain, update, and provide maintenance and operations support for the Cisco Unified Communications Manager (CUCM) and its components
  • Deliver comprehensive customer IT support, including transitioning, operating, maintaining, restoring, protecting, backing up, and refreshing CUCM telephony, along with associated infrastructure systems, components, and data
  • Ensure that all components of the CUCM systems, including servers, Unity Messaging System, databases, physical phones, soft clients, operating systems, gateways, switches, routers, firmware, software, and hardware, are kept updated to meet or exceed industry standards and are fully functional
  • Provide emergency voice LAN troubleshooting assistance within 30 minutes of notification and troubleshoot and resolve any emergency voice outage within two hours of notification
  • Provide routing network troubleshooting and maintenance within the guidelines of the Government's Authorized Service Interruption (ASI) process
  • Prepare and maintain project planning documentation, create and maintain LAN/voice network maps/diagrams, and presentation material, and input all relevant information into network monitoring tools, such as Cisco Prime Infrastructure and Solar Winds
  • Conduct research and load applicable software, hardware, or firmware updates to voice equipment and physically and virtually install new equipment
  • Use the Government-provided ticket system to process, log, and close out trouble tickets, change requests, and work-orders
  • Support traditional telephony, including time division multiplex switching, Nortel circuit-based switches, ISDN trunking, Channel-Associated Signaling (CAS) trunking, Defense Switched Network (DSN) operations, including multi-level precedence and preemption (MLPP), and Post Branch Exchange (PBX) knowledge
  • Integrate all relevant voice services, including conference call hosting capabilities, voicemail, Call Center Capabilities, Emergency 911 services, Dynamic Host Configuration Protocol (DHCP), T-Metrics, voicemail, and DSN access with the CUCM
  • Ensure all voice equipment complies with all AF Enterprise CM Policies and is listed on all relevant inventories
  • Support decommissioning of legacy telephony/Time Division Multiplexing (TDM) technologies and migration to IP-based telephony
  • Provide training, as requested


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