IT Support Specialist

2 weeks ago


Hibbing, Minnesota, United States Fairview Range Full time
Job Summary:

As an IT Support Specialist at Fairview Range, you will play a crucial role in providing mid-level support to users through calls routed to the Technical Service Center (IT Help Desk). Your primary responsibility will be to maintain accurate records of resolutions and ensure seamless system operations.

Key Responsibilities:

• Document user requests for service accurately, recording demographic information and problem details into the Call Management system.
• Follow documented workflow processes to reset clinical, financial, and network devices, reroute, delete, and restart print jobs, and reset passwords for applications, documenting into the Call Management System.
• Complete server reboots as scheduled or requested, and assist with life cycle replacements, software and hardware installs, and system problem resolution.
• Maintain accurate internal records and logs as instructed or established, and demonstrate a willingness to improve efficiency and effectiveness.
• Assist in setting up computers and peripheral equipment as requested by supervisor.

Requirements:

• High school diploma or equivalent.
• 1 year of training or experience with basic computer skills, including typing ability and speed.
• Computer experience in a healthcare facility is desirable, and an associate's degree is preferred.

About Fairview Range:

Fairview Range is an affiliate of M Health Fairview, a partnership of Fairview Health Services, the University of Minnesota, and M Physicians. We offer access to breakthrough medical research and specialty expertise as part of a continuum of care that reaches all ages and health needs. Our comprehensive health care network in northeastern Minnesota includes Fairview Range Medical Center, Fairview Mesaba Clinics, Fairview Range Home Care and Hospice, and Fairview Transportation Services.
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