Pharmacy Call Center Supervisor
3 days ago
We are looking for a highly motivated and organized individual to oversee the daily operations of our call center. The successful candidate will be responsible for ensuring efficient and effective communication with patients, healthcare providers, and internal teams.
Key Responsibilities:
- Supervise a team of call center agents to achieve performance targets and objectives
- Develop, monitor, and execute on team KPIs to drive team success
- Provide ongoing coaching, training, and development to enhance team members' skills and knowledge
- Conduct regular performance evaluations and feedback sessions to drive continuous improvement
Requirements:
- Extensive contact center experience, preferably in a healthcare setting
- Excellent customer service skills
- Experience with retail, mail order or LTC telephony and pharmacy software strongly preferred
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Washington, United States Quadrant Inc Full timeJob ID: 24-04236 Medical Call Center - OBGYN Washington DC Pay From: $19 Per Hour MUST: 2+ years of solid medical office experience and comfortable working in a call center environment Call Center experience or high volume phones a must Experience registering patients OBGYN experience preferred Experience charting in Athena EMR Comfortable working all...
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2 weeks ago
Washington, United States Quadrant Inc Full timeJob ID: 24-04236 Medical Call Center - OBGYN Washington DC Pay From: $19 Per Hour MUST: 2+ years of solid medical office experience and comfortable working in a call center environment Call Center experience or high volume phones a must Experience registering patients OBGYN experience preferred Experience charting in Athena EMR Comfortable working all...
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Washington, United States Quadrant Full timeJob ID: 24-04236 Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Medical Call Center - OBGYN Washington DC Pay From: $19 Per Hour MUST: 2+ years of solid medical office experience and comfortable working in a call center environment Call Center experience or high volume phones a...
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