Pharmacy Call Center Supervisor

3 days ago


Washington, United States Mosaic Pharmacy Service Full time
About the Role

We are looking for a highly motivated and organized individual to oversee the daily operations of our call center. The successful candidate will be responsible for ensuring efficient and effective communication with patients, healthcare providers, and internal teams.

Key Responsibilities:

  • Supervise a team of call center agents to achieve performance targets and objectives
  • Develop, monitor, and execute on team KPIs to drive team success
  • Provide ongoing coaching, training, and development to enhance team members' skills and knowledge
  • Conduct regular performance evaluations and feedback sessions to drive continuous improvement

Requirements:

  • Extensive contact center experience, preferably in a healthcare setting
  • Excellent customer service skills
  • Experience with retail, mail order or LTC telephony and pharmacy software strongly preferred

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