Call Center Ambassador

1 week ago


Washington, United States Talkishco Full time

About the Role

This is an exciting opportunity for an experienced customer service professional to join Talkishco's team in Washington, DC. As a Call Center Representative, you will be responsible for providing top-notch customer service and resolving customer inquiries with professionalism and efficiency.

Key Responsibilities

  1. Answering inbound customer calls, responding to inquiries, and processing orders.
  2. Resolving customer complaints and concerns through effective communication and active listening.
  3. Confirming customer orders, providing order updates, and addressing any issues that may arise.
  4. Maintaining accurate customer records and contact information within our database.
  5. Analyzing customer feedback to improve and optimize our customer service operations.

Requirements

  • A high school diploma or equivalent is required.
  • Strong problem-solving and decision-making skills are essential for this role.
  • The ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment is crucial.
  • Proficiency in using CRM systems and customer support software is necessary.
  • Excellent communication and teamwork skills are required for success in this position.

    Compensation

    $55,000 - $65,000 per annum, depending on experience.

    Location

    Washington, DC



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