Call Center Ambassador
1 week ago
About the Role
This is an exciting opportunity for an experienced customer service professional to join Talkishco's team in Washington, DC. As a Call Center Representative, you will be responsible for providing top-notch customer service and resolving customer inquiries with professionalism and efficiency.
Key Responsibilities
- Answering inbound customer calls, responding to inquiries, and processing orders.
- Resolving customer complaints and concerns through effective communication and active listening.
- Confirming customer orders, providing order updates, and addressing any issues that may arise.
- Maintaining accurate customer records and contact information within our database.
- Analyzing customer feedback to improve and optimize our customer service operations.
Requirements
- A high school diploma or equivalent is required.
- Strong problem-solving and decision-making skills are essential for this role.
- The ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment is crucial.
- Proficiency in using CRM systems and customer support software is necessary.
- Excellent communication and teamwork skills are required for success in this position.
Compensation
$55,000 - $65,000 per annum, depending on experience.
Location
Washington, DC
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