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Customer Service Representative

2 months ago

Schaumburg, Illinois, United States Brad Sutter - State Farm Agent Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Brad Sutter - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients.

Key Responsibilities
  1. Customer Support: Provide prompt and professional assistance to customers via phone, email, and in-person, addressing their inquiries and concerns related to insurance policies and products.
  2. Policy Management: Assist customers with policy changes, updates, and claims processing, ensuring accurate and efficient processing of policy transactions.
  3. Problem-Solving: Analyze complex customer situations and develop effective solutions to address their unique needs and requirements.
  4. Collaboration: Work collaboratively with our team and other professionals to provide a positive and supportive work environment.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills to interact effectively with customers and colleagues.
  • Customer Service Orientation: Demonstrate a genuine desire to assist and support customers, with a focus on delivering exceptional service.
  • Attention to Detail: Possess exceptional organizational skills and attention to detail to ensure accurate policy management and documentation.
  • Computer Skills: Proficient in using relevant software systems and able to quickly learn new tools.
  • Experience: Prior experience in customer service, insurance, or a related field is preferred.
About Us

Brad Sutter - State Farm Agent is a reputable insurance and financial services company committed to helping individuals manage life's uncertainties and achieve their goals. We foster a culture that values collaboration, integrity, and continuous growth, offering comprehensive training and development opportunities to our employees.

Benefits
  • Growth Opportunities: Potential for advancement within our office.
  • Paid Time Off: Vacation and personal/sick days.
  • Valuable Career-Building Experience: Opportunity to develop skills and expertise in the insurance industry.