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Lead Pharmacy Operations Manager
2 months ago
The Pharmacy Manager is responsible for delivering comprehensive pharmacy consulting services with a focus on patient care and medication management. This role encompasses preventive and clinical healthcare services, including immunizations and diagnostic testing, ensuring optimal patient outcomes.
Key Responsibilities:
Enhancing Patient Experience:
- Welcomes patients and provides assistance with pharmacy products and services, addressing inquiries to foster a positive experience.
- Exemplifies customer service excellence, sharing best practices with team members to cultivate a caring and supportive environment.
- Proactively engages with patients to identify needs and promote available healthcare services, shifting the pharmacy's role from transactional to relational.
- Participates in community events to strengthen connections with the populations served.
- Advises patients on medication usage, potential side effects, and interactions, ensuring proper health management and satisfaction.
- Conducts essential pharmacist duties, including compounding, medication verification, and management.
- Dispenses prescribed medications accurately and efficiently, ensuring compliance with regulations and standards.
- Oversees pharmacy operations, including staff scheduling and workflow management, to promote efficiency.
- Ensures adherence to Good Faith Dispensing policies and state regulations during prescription fulfillment.
- Collaborates with management to explore and develop new business opportunities.
- Maintains proficiency in pharmacy technology and systems to enhance service delivery.
- Manages insurance claims processing to resolve patient issues and minimize payment rejections.
- Coordinates with healthcare providers to clarify prescriptions and ensure patient safety.
- Delivers clinical services such as immunizations and wellness checks.
- Oversees the pharmacy's physical environment, ensuring cleanliness and functionality.
- Maintains accurate records and documentation as mandated by regulatory bodies.
- Works with management on hiring, training, and performance evaluation of pharmacy staff.
- Sets clear expectations and goals for team members, fostering a collaborative work environment.
- Conducts performance reviews and provides coaching to enhance employee development.
- Identifies and nurtures high-potential team members for career advancement.
- Addresses employee concerns to maintain a positive workplace culture.
- Stays current with licensing and certification requirements as dictated by regulations.
- Engages in continuous learning through professional resources and training opportunities.
- Seeks feedback for personal growth and improvement in service delivery.
- Supports management by disseminating relevant information about corporate health initiatives to pharmacy staff.
- Analyzes performance metrics to identify trends and areas for improvement.
- Builds relationships with local healthcare providers to promote pharmacy services and community health initiatives.
- BS in Pharmacy or Pharm D Degree from an accredited institution.
- Valid pharmacist license in the relevant states.
- Certification in immunization or willingness to obtain within a specified timeframe.
- Minimum of one year of pharmacy experience in relevant areas.
- Strong understanding of state and federal pharmacy laws.
- Positive performance review ratings and no recent disciplinary actions for internal candidates.
Walgreens is a leader in integrated healthcare and retail, dedicated to improving community health and well-being. With a rich history of service, Walgreens operates numerous locations, providing essential pharmacy and healthcare services to millions of customers daily.
