Lead of Student Experience

6 days ago


Grand Junction, Colorado, United States Colorado Mesa University Full time
About This Position

The Lead of Student Experience is a key role in the IRIS department, responsible for leading a team of student employees and managing daily departmental operations to provide exceptional customer service to students and visitors.

Key Responsibilities
  • Lead and direct a team of 25-35 IRIS student employees, overseeing daily activities, hiring, training, and monitoring to ensure quality and compliance.
  • Develop and maintain a student employee training manual and materials, ensuring high levels of customer service, motivation, and institutional knowledge.
  • Manage the hiring, evaluation, discipline, and termination process of all student employees, overseeing scheduling and coverage of phone, email, and walk-in traffic.
  • Act as an innovated leader of integrated student services, promoting a culture of service excellence and interpreting and applying institutional policies and regulations.
  • Provide financial counseling to students, explaining the financial aid process, assisting with budgeting, and resolving payment and charge issues.
  • Assist with basic academic advising, navigating course registration, degree requirements, and transcript submission.
  • Use independent judgment and maintain a professional demeanor in handling routine questions, complaints, and resolution of issues.
Requirements
  • Bachelor's degree from an accredited four-year college or university.
  • Two years of work experience providing high-level customer service, preferably in higher education.
  • Two years of supervisory and leadership experience, with a proven ability to cultivate meaningful relationships with students, staff, and leaders.
  • Excellent oral, written, organizational, and problem-solving skills.
About Colorado Mesa University

Colorado Mesa University is a dynamic institution enrolling over 11,000 students at the associate, baccalaureate, and graduate levels. We offer a unique integrative and experiential approach to higher education, empowering students to think differently and solve complex problems.

Our campus is surrounded by the Grand Mesa, Book Cliffs, and the Colorado National Monument, offering world-class outdoor recreation opportunities. We are committed to providing a safe and productive learning and living community, with a focus on diversity, equity, and inclusion.



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