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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Liberty Propane. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Customer Service: Serve as the first point of contact for customer inquiries, orders, and service requests via phone, email, or chat.
- Propane Services: Provide accurate and timely information regarding propane services, pricing, delivery schedules, and account status.
- Order Management: Assist customers with placing orders, scheduling deliveries, and resolving any delivery or billing issues.
- Team Collaboration: Collaborate with internal teams, including sales, operations, and dispatch, to coordinate efficient propane deliveries and resolve customer concerns.
- Customer Records: Maintain accurate and up-to-date customer records, ensuring all information is captured in the system.
- Upselling and Cross-Selling: Promote and upsell additional propane products or services to customers as appropriate.
- Customer Complaint Resolution: Handle customer complaints or escalations with empathy and find satisfactory resolutions.
- Customer Satisfaction: Build strong customer relationships and ensure customer satisfaction through exceptional service.
- Education: High school diploma or general education degree (GED).
- Communication Skills: Strong communication and interpersonal skills, with the ability to effectively communicate with customers and internal teams.
- Problem-Solving Skills: Ability to exercise progressive decision-making and problem-solving skills to resolve customer issues.
- Technical Skills: Strong knowledge of Microsoft Office and ability to work effectively in a team environment.
- Time Management: Ability to work, and exceed, in a time-sensitive environment.
Liberty Propane is a rapidly growing company with deep experience in retail and commercial propane sales, operations, and finance. We provide safe, reliable propane service to residential, commercial, industrial, and agricultural customers from Connecticut to California. We service more than 200,000 customers in 19 states, with a presence in rural America as well as in major metropolitan areas.
