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Senior Technical Program Manager

2 months ago

San Francisco, California, United States DocuSign Full time
Company Overview

DocuSign is at the forefront of transforming agreements into streamlined processes. With over 1.5 million clients and a billion users across more than 180 nations, our solutions are designed to enhance business efficiency and simplify everyday tasks. By leveraging intelligent agreement management, DocuSign unlocks critical business data that was previously isolated within documents, which often resulted in lost time, resources, and opportunities. Our Intelligent Agreement Management platform empowers organizations to create, finalize, and oversee agreements through the leading provider of e-signature and contract lifecycle management (CLM).

Role Overview

This position involves collaboration across various departments (engineering, support, security, compliance, customer success, etc.) to facilitate enhanced integration points, leading to accelerated innovation. As DocuSign embarks on a technological and cultural shift from a Private Cloud Infrastructure to the Public Cloud (Azure), you will be instrumental in guiding this transition, promoting the evolution of our operations, and fostering a genuine DevOps culture.

This role is an individual contributor position reporting directly to the Vice President of Engineering.

Key Responsibilities
  • Design, manage, and oversee the vulnerability management framework.
  • Collaborate with cross-functional teams to evaluate and address vulnerabilities.
  • Ensure prompt reporting and communication of vulnerability assessments.
  • Work closely with internal and external auditors to maintain compliance with industry standards.
  • Develop and uphold audit frameworks and controls.
  • Monitor compliance metrics and address any discrepancies.
  • Partner with the security team to strengthen the overall security posture.
  • Engage in incident response and security incident management.
  • Stay updated on emerging threats and security best practices.
  • Develop and maintain business continuity and disaster recovery strategies.
  • Conduct regular drills and exercises to validate preparedness.
  • Coordinate recovery efforts during incidents.
  • Regularly update the executive team on vulnerability management and security issues.
  • Collaborate with representatives from various business units to provide necessary support.
  • Build strong working relationships across the organization.
Job Designation

Hybrid: Employees split their time between in-office and remote work, with access to an office location required. (Frequency: Minimum 2 days per week; may vary by team but will be a weekly in-office expectation).

Positions at DocuSign are assigned a job designation of either In Office, Hybrid, or Remote, specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to adjust a position's job designation based on business needs and as permitted by local law.

Qualifications

Basic Requirements
  • Bachelor's degree in Computer Science, Information Security, or a related field.
  • 12+ years of experience working directly with engineering teams in vulnerability management, security, and compliance, including BCDR.
  • Familiarity with vulnerability scanning tools.
  • Knowledge of security frameworks and regulations.
Preferred Qualifications
  • Exceptional communication skills with the ability to convey technical information to diverse audiences.
  • Relevant certifications.
  • Experience in business continuity planning and disaster recovery.
  • Understanding of cloud security and DevSecOps practices.
Wage Transparency

In accordance with applicable legislation, the following pay ranges are provided for specific locations:

California: $151,800 - $245,150 base salary

Washington and New York (including NYC metro area): $145,800 - $214,350 base salary

This role is also eligible for bonuses, equity, and benefits.

Global benefits include options for:
  • Paid Time Off: accrued time off, along with paid company holidays based on region.
  • Paid Parental Leave: up to six months off with your child following birth, adoption, or foster care placement.
  • Comprehensive Health Benefits Plans: options for 100% employer-paid and minimum employee contribution health plans from day one of employment.
  • Retirement Plans: select retirement and pension programs with potential employer contributions.
  • Learning and Development: opportunities for coaching, online courses, and education reimbursements.
  • Compassionate Care Leave: paid time off following the loss of a loved one and other significant life events.
Life at DocuSign

Working Environment

DocuSign is dedicated to fostering trust and creating a more agreeable world for our employees, clients, and the communities we serve. We prioritize listening, honesty, and striving to do what is right every day. At DocuSign, equality is fundamental.

We each have a responsibility to ensure every team member has an equal opportunity to thrive, to be heard, to share ideas openly, to build lasting relationships, and to engage in meaningful work. You will take pride in your contributions, knowing they help us improve the world around us.

Accommodation

DocuSign is committed to providing reasonable accommodations for qualified individuals with disabilities throughout our job application processes.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not available in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.

Equal Opportunity Employer

We are committed to building a diverse team that reflects our customer base and where all employees feel a profound sense of belonging and can thrive. We encourage talented individuals with varied perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skills, aptitude, and a proactive approach. We do not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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