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Director of Packet Review and Rental Processing Unit

1 month ago

New York, New York, United States City of New York Full time
Job Title: Director of Packet Review and Rental Processing Unit

The City of New York is seeking a highly skilled and experienced professional to fill the role of Director of Packet Review and Rental Processing Unit. This position is responsible for managing the rental staff and overseeing the processing of subsidized housing packages to move families, singles, and adult families to permanent housing.

Key Responsibilities:

  • Manage two Supervisors who oversee the rental staff
  • Assign cases to staff based on housing priority
  • Follow up on cases that need to be rectified by HRA
  • Generate reports daily to determine the status of checks
  • Coordinate with HRA to obtain checks and the status
  • Coordinate with Shelter staff to pick up checks and submit completed packages
  • Liaise with various agencies such as NYCHA, HRA, and shelter staff to troubleshoot any issues that may arise and distribute checks to the shelter providers
  • Conduct meetings with the staff to discuss new policies, provide clear communication and instructions to partner agencies as needed
  • Utilize Access, Excel, WMS and NYCWAY systems to respond to inquiries from various shelter providers

Qualifications:

  • A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level
  • Education and/or experience equivalent to the above

Additional Information:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.