Night Auditor
4 weeks ago
At Westin Tampa Bay, we prioritize our employees' growth and development. Our company culture emphasizes diversity, inclusivity, and a supportive work environment. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off. Our commitment to employee wellbeing is reflected in our on-site wellness programs, local discounts, and employee rates on hotel stays.
Location DescriptionOur hotel is located in a beautiful area with magnificent bay views and amenities. We are just three miles from Tampa International Airport, making it easy for guests to access popular attractions and the Westshore business district.
Job SummaryWe are seeking a highly motivated Night Auditor to join our Front Desk team. The ideal candidate will have excellent communication skills, be detail-oriented, and have a passion for delivering exceptional customer service. As a Night Auditor, you will be responsible for checking guests in, ensuring proper credit is received, and resolving any issues that may arise.
Key Responsibilities- Provide exceptional customer service by being engaging and taking sincere interest in guests' needs
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help to resolve problems and WOW guests through recovery when things arent quite right
- Promote and sell special hotel programs
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Be knowledgeable of all emergency procedures and policies
- Maintain house bank
- Generate, Print and distribute daily and weekly reports
- Ensure the Night Audit procedures are followed with great attention to detail
- Communicate all pertinent information to manager on duty
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- Assist other departments as needed
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