Restaurant Operations Manager

1 week ago

Ennis, Texas, United States Our Team Full time
Job Title: Shift Leader

Job Description:

Summary:

As a Shift Leader at our restaurant, you will play a key role in achieving operational goals, driving sales, and maintaining profit margins. You will be responsible for leading a team of hourly employees, ensuring product quality, operational efficiency, and exceptional guest service.

Essential Duties and Responsibilities:

  • Direct and supervise restaurant hourly team members on assigned shifts to ensure seamless execution of tasks and exceptional guest experiences.
  • Assist in planning and supervising completion of all job task assignments, ensuring adherence to safety, food safety, sanitation, and security procedures.
  • Provide training and development opportunities to hourly team members, utilizing company-provided training tools to enhance their skills and knowledge.
  • Collaborate with the management team to maintain restaurant equipment and facilities, reporting any needed repairs to the General Manager.
  • Perform regular administrative tasks, including register and safe audits, deposit of company funds, and proper accounting of restaurant funds.
  • Investigate, resolve, and respond to guest complaints, ensuring prompt and satisfactory resolutions.
  • Attend scheduled store, market, and company meetings, training sessions, and stay current with all federal, state, and local certifications.
  • Recommend disciplinary action for hourly team members as needed.
  • Monitor the interior and exterior cleanliness of the restaurant at all times, initiating clean-up as necessary.
  • Perform other related activities in accordance with policies and procedures as assigned by management.

Education and/or Skills and Experience:

  • At least 6 months of restaurant experience.
  • Excellent customer service skills and ability to perceive and react to the needs of others.
  • Strong written and oral communication skills.
  • Ability to read company instructions, orders on screen/receipts, and written materials.
  • Ability to operate a cash register and perform basic mathematical calculations.
  • High school diploma or GED equivalent required.
  • Must pass Shift/Team Leader training and be certified.
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to stand and walk.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Temperature-controlled restaurant.
  • The noise level in the work environment is low to moderate.

Equipment Used:

Computer, calculator, printer, phone.

Shift Leader | Team Leader | Manager

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Up to $15 / hr



PI

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