Process Improvement Analyst

2 weeks ago

Richmond, Virginia, United States TECHEAD Full time

TECHEAD is proud to have over thirty-five years of remarkable history, expertise, and achievements. To learn more about TECHEAD, visit us at or on Glassdoor.

Position: Process Improvement Analyst

~ Benefits + Paid Time Off

~ 30 hours per week, hybrid/flexible schedule

~ Local candidates preferred

TECHEAD is in search of a Process Improvement Analyst to identify, document, and enhance business workflows within the organization while facilitating the execution of these processes.

Key Responsibilities:

  • Assess, design, implement, evaluate, and optimize business workflows to enhance organizational efficiency, productivity, and profitability.
  • Collaborate with essential stakeholders to pinpoint opportunities for improvement, investigate best practices, and formulate actionable solutions.
  • Develop project plans, adapt them as necessary, and ensure adherence to the implementation process.
  • Collect, organize, validate, and analyze data.
  • Conduct research and extract insights from data to propose enhancements for business operations.
  • Create reports or presentations for leadership to substantiate their insights.
  • Foster relationships and partnerships with key stakeholders.
  • Ensure alignment and the development of efficient processes in accordance with strategic business goals.

Required Skills and Experience:

  • Approximately 3-4 years of experience in producing various user documentation for software, business process documentation, and some technical writing.
  • Self-motivated individual with excellent organizational abilities.
  • Capable of working independently as well as collaboratively within small teams.
  • Proficient editor and proofreader.
  • Responsible for managing information that documents, explains, or justifies policies, procedures, decisions, operations, and activities of the program.
  • Experience in consolidating and revising existing business processes and documentation.
  • Quick learner, highly comfortable with technology.
  • Able to thrive in a fast-paced environment.
  • Strong skills in Microsoft Word, including experience in developing documents with various styles, tables, headers, footers, graphics, and automatic numbering.
  • Good proficiency in Microsoft Excel, including experience with multiple worksheets, forms, merged cells, cell references, advanced formatting, borders, shading, and formulas.
  • Basic knowledge of SharePoint for document management.
  • Detail-oriented with the ability to manage multiple tasks simultaneously.
  • Excellent communication and customer service skills (Customer Focused).
  • Team-oriented with a positive demeanor, always professional, and a good listener.
  • Individual with a strong work ethic who is goal-oriented.
  • A Bachelor's Degree or 5 years of relevant experience and/or training; or an equivalent combination of education and experience is required.
  • Possession of a valid Virginia license and reliable transportation is necessary.

TECHEAD's mission is to empower our on-site associates by placing them in environments where they can thrive and succeed. Our approach to client and employee relations reflects our core values and distinguishes us from others. Our focus on building and nurturing relationships with our employees and clients is fundamental to our success.

TECHEAD is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all aspects of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit

No third-party applications will be accepted.

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