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Reservations Agent

1 week ago

Augusta, Maine, United States Sheraton Augusta Hotel Part time

**Role Description**

  • The Reservations Agent will be responsible for handling guest reservations, ensuring a smooth and efficient booking process at Sheraton Augusta Hotel.

**Key Responsibilities:**

  • Manage guest reservations, responding to inquiries and resolving any issues promptly and professionally.
  • Process bookings, cancellations, and modifications in accordance with hotel policies and procedures.
  • Collaborate with other departments to ensure seamless communication and efficient service delivery.
  • Stay knowledgeable about hotel rooms, rates, and packages to provide informed assistance to guests.

**Requirements:**

  • High school diploma or equivalent required; prior experience in hospitality industry preferred.
  • Excellent communication and problem-solving skills, with ability to remain calm under pressure.
  • Demonstrated proficiency in computer software and systems relevant to the role.
  • Flexible schedule and willingness to adapt to changing needs and priorities.