Front Desk Ambassador

4 days ago


North Augusta, South Carolina, United States StepStone Hospitality Full time
Job Responsibilities
We are seeking a dedicated and friendly Front Desk Agent to provide exceptional customer service and ensure a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest services in a hotel or resort setting. Key responsibilities include:
  • Greet guests with a warm and friendly demeanor.
  • Manage check-in and check-out processes efficiently.
  • Handle guest inquiries and provide information about hotel services and local attractions.
  • Maintain accurate records of guest reservations and billing information.
  • Operate phone systems to manage incoming calls and direct them appropriately.
  • Assist with special requests or accommodations to enhance the guest experience.
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Address any guest complaints or concerns promptly and professionally.


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