Customer Service Representative

3 weeks ago

Augusta, Maine, United States RATP Dev USA Full time

RATP Dev USA - Your future. Our destination.
Mission

This position will work to deliver the day-to-day customer service objectives and passenger trip reservations. The duties include daily communication and interaction with ADA passengers and dispatch/schedulers. The position will perform back up duties to the dispatch/schedulers and customer service. The position must be organized and conduct activities to assure accurate and timely trip bookings that drive a safe, on-time and cost-effective operating performance.
Profile

Job Responsibilities

  • Answer passenger calls regarding passenger trip reservations, cancellations and general questions pertaining to transportation services.
  • Complete data entry tasks
  • Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
  • Provide dispatch/scheduling when required.
  • Communicate passenger trip changes in a timely manner to scheduling, dispatch, or vehicle operators.
  • Maintain accurate records and appropriate filing systems.
  • Communicate effectively with management staff regarding scheduling or passenger issues.
  • Ability to handle multiple tasks accurately and effectively.
  • Provide excellent customer service to passengers, dispatch/schedulers and management staff.
  • Professional telephone demeanor and office appearance
  • Other related duties as assigned.
Education and Experience
  • Minimum two (2) years of reservations or clerical experience in a customer service environment
  • High School diploma or above
Knowledge/Skills/Abilities
  • Familiarity with the Americans with Disabilities Act (ADA) of 1990 Laws and Procedures
  • Familiarity with computer technology related to demand response transportation service.
  • Considerable knowledge of modern office equipment, office procedures and computer operations
  • Skilled interpersonal relations and customer service
  • Skilled in communication (verbal and written) and decision-making.
  • Skilled in operating a computer, telephone system, standard office equipment and file management.
  • Ability to work in a fast-paced environment.
  • Ability to ensure a high degree of accuracy for trip reservations.
  • Ability to be sensitive and respectful to a diverse group of individuals, including the elderly and persons of disability.
  • Ability to maintain an excellent attendance record.
  • Ability to speak clearly and understand English, bilingual a plus.
Schedule:

10:30 to 6:30, must work Saturdays

Pay Rate $15.91

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams

Skills

Customer Service

Communication Skills

Agent
A message from the General Manager

Augusta Transit operates nine (9) Fixed Routes, ADA Paratransit van service, Richmond County rural van service and soon to come, Microtransit van service. Come join our Vibrant Team of Transit Professionals and enjoy the Beautiful City of Augusta, Georgia's "Garden City."

Cornell Mack

General Manager

Back

YouTube is disabled Allow

RD_USA_RATP Dev Innovation
Next

Back

YouTube is disabled Allow

Driving Veterans' Future

Military Makeover Operation Career- RATP Dev USA
Next
  • 0
  • 1
YouTube is disabled Allow

RD_USA_RATP Dev Innovation

YouTube is disabled Allow

Driving Veterans' Future

Military Makeover Operation Career- RATP Dev USA

  • Customer Service Representative

    2 weeks ago

    Augusta, Maine, United States Circle K Stores, Inc. Full time

    Store 2703168: 2855 Washington Rd, Augusta, Georgia 30909 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, wo Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 weeks ago

    Augusta, Maine, United States Circle K Stores, Inc. Full time

    Store 2705375: 695 Fury's Ferry Rd, Augusta, Georgia 30907 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, w Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 weeks ago

    Augusta, Maine, United States Circle K Stores, Inc. Full time

    Store 2703172: 1014 Edgefield Rd, North Augusta, South Carolina 29860 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be ch Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 weeks ago

    Augusta, Maine, United States Circle K Stores, Inc. Full time

    Store 2723737: 3539 Wheeler Rd, Augusta, Georgia 30909 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, workCustomer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    3 weeks ago

    Augusta, Maine, United States Circle K Stores, Inc. Full time

    Store 2705375: 695 Fury's Ferry Rd, Augusta, Georgia 30907 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, w Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    3 weeks ago

    Augusta, Maine, United States Circle K Stores, Inc. Full time

    Store 2703168: 2855 Washington Rd, Augusta, Georgia 30909 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, wo Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 days ago

    Augusta, Maine, United States Burlington Part time

    We're looking for a Customer Service Representative to join our team at Burlington. As a Customer Service Representative, you'll be responsible for:Providing top-notch customer service with a smile;Ringing up sales on the register with accuracy and efficiency;Processing layaways, returns, and exchanges in a timely manner;Collaborating with the team to...

  • Customer Service Representative

    5 days ago

    Augusta, Maine, United States Hannaford Supermarkets Full time

    We're seeking a talented Customer Service Representative to join our team at Hannaford Supermarkets. In this role, you'll be responsible for:

  • Customer Service Representative

    3 days ago

    Augusta, Maine, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.In this role, you will have the...

  • Customer Service Representative

    5 days ago

    Augusta, Maine, United States Chico's Full time

    Job OverviewWe are seeking a highly motivated and results-driven Customer Service Representative to join our retail team. As a key member of our store team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Responsibilities:Utilize effective sales techniques to meet or exceed sales targets.Maintain a thorough...

  • Customer Service Representative

    3 weeks ago

    Augusta, Maine, United States Augusta Fuel Company Full time

    Join Our Team and Find Your FuturePosition Summary: Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment....

  • Customer Service Representative

    5 days ago

    Augusta, Maine, United States Walmart Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our members, ensuring their shopping experience is positive and memorable.Key Responsibilities:Assist members with purchasing decisions and resolve any...

  • Customer Service Representative

    7 days ago

    Augusta, Maine, United States Walmart Full time

    Job SummaryThis role is responsible for providing exceptional customer service and support to our members. As a Customer Service Representative, you will be the first point of contact for many members, handling their queries, and resolving any issues they may have. You will work in a fast-paced environment, often juggling multiple tasks simultaneously.The...

  • Customer Service Representative

    7 days ago

    Augusta, Maine, United States Sherwin-Williams Full time

    Job Overview:Sherwin-Williams is committed to helping our employees and their families live healthier, save smarter and feel better. As a Customer Service Representative, you will play a vital role in achieving this goal by providing exceptional customer service and ensuring that our customers have an outstanding shopping experience.Key Responsibilities:*...

  • Only 24h Left Customer Service Representative

    2 weeks ago

    Augusta, Maine, United States Circle K Stores, Inc. Full time

    Store 2705375: 695 Fury's Ferry Rd, Augusta, Georgia 30907 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, w Customer Service Representative, Customer Service, Representative, Retail, Service

  • Lead Customer Service Representative

    6 days ago

    Augusta, Maine, United States Circle K Full time

    JOB DESCRIPTION Store 2705375: 695 Fury's Ferry Rd, Augusta, Georgia 30907 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.   ...

  • Customer Service Representative Specialist

    3 days ago

    Augusta, Maine, United States RATP Dev USA Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at RATP Dev USA. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and ensuring the smooth operation of our transportation services.The successful candidate will be responsible for providing top-notch...

  • Customer Service Representative

    15 hours ago

    Augusta, Maine, United States Pestban Full time

    Job Description: Looking for a place to GROW? At Peachtree Pest Control, we pride ourselves in offering the most effective and efficient pest control management solutions to residents and business owners of the Atlanta, Augusta, Fayetteville, Woodstock, Suwanee, Marietta, Hiram, South Carolina, and North Carolina areas at affordable prices. With over 47...

  • Customer Service Representative

    2 weeks ago

    Augusta, Maine, United States Performance Foodservice Full time

    Job Description:Position isin-officelocated in Augusta, Maine.Schedule:Monday - Friday 8a-5p$17.50-$19.00 dependent on experienceWe are looking for someone with demonstrable customer centric attitude and professional demeanor.Must be proficient in MS Office suite – Outlook, Word & especially Excel in a SharePoint environment.We Deliver the...

  • Customer Service Representative

    6 days ago

    Augusta, Maine, United States Sparkle Express Car Wash Full time

    Join the Sparkle Express Car Wash Team – Unleash Your Potential as a Customer Service Representative Do you have a passion for sales and love delivering exceptional customer experiences? Sparkle Express Car Wash is growing fast, and we're searching for vibrant, driven individuals like YOU to be the face of our business This is your chance to shine with a...