Customer Support Representative

1 day ago


Virginia Beach, Virginia, United States JTH Tax LLC Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. This role is perfect for someone who enjoys working in a fast-paced environment and providing exceptional service to clients.

Responsibilities
  • Taking customer calls and resolving queries in a professional and timely manner
  • De-escalating issues involving dissatisfied customers and offering patient assistance and support
  • Scheduling appointments with clients and responding to their inquiries
  • Reviewing client accounts and providing updates on their tax returns
Requirements
  • Strong verbal and written communication skills, as well as interpersonal and organizational abilities
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Experience in a similar role or relevant industry
Benefits
  • A competitive salary of $35,000 - $45,000 per year, depending on experience
  • Ongoing training and development opportunities
  • A supportive and dynamic team environment


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