Customer Service Representative
3 weeks ago
Customer Service Representative Job Description
At U-Haul, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
- Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
- Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
- Clean and inspect equipment on the lot, maintaining a high level of quality and cleanliness.
- Answer questions and educate customers regarding products and services, providing expert knowledge and advice.
- Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
- Install hitches and trailer wiring, ensuring safe and secure connections.
- Fulfill propane and drive a forklift, maintaining a high level of safety and efficiency.
Requirements:
- Valid driver's license and ability to maintain a good driving record.
- High school diploma or equivalent.
Work Environment:
The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.
Physical Demands:
The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs.
U-Haul is an equal opportunity employer, committed to creating a culture of health and wellness. We strive to create a work environment that is safe, inclusive, and respectful of all employees. We are committed to providing opportunities for advancement and growth, as well as a comprehensive benefits package, including health insurance, paid holidays, and a 401(k) savings plan.
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