Customer Experience Ambassador
6 days ago
We are seeking a highly motivated and enthusiastic Customer Experience Ambassador to join our team at Nothing Bundt Cakes. As a Customer Experience Ambassador, you will be the first point of contact for our guests and will play a vital role in creating a warm and welcoming environment for them.
Key Responsibilities:
- Guest Engagement: Greet guests with a smile and engage with them to determine their interests and needs.
- Product Knowledge: Maintain strong product knowledge to educate guests on our cake options, pricing, and promotions.
- Order Processing: Process guest orders efficiently and accurately using our point-of-sale system.
- Store Presentation: Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor and dusting/cleaning of countertops.
Core Values and Competencies:
- Servant's Heart: Demonstrate a strong commitment to guest satisfaction and a willingness to go above and beyond to support the team.
- Spirit of a Champion: Take initiative and ownership of responsibilities, with a strong sense of urgency and adherence to our brand standards.
- Genuine Connections: Build positive relationships with guests and team members, and communicate openly and respectfully.
Requirements:
- Age: Must be 16 years of age or older.
- Experience: Previous guest service experience at a bakery, restaurant, or retail store is a plus.
Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
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