Customer Experience Ambassador

6 days ago


Rockwall, Texas, United States Nothing Bundt Cakes Full time
Customer Experience Ambassador

We are seeking a highly motivated and enthusiastic Customer Experience Ambassador to join our team at Nothing Bundt Cakes. As a Customer Experience Ambassador, you will be the first point of contact for our guests and will play a vital role in creating a warm and welcoming environment for them.

Key Responsibilities:

  • Guest Engagement: Greet guests with a smile and engage with them to determine their interests and needs.
  • Product Knowledge: Maintain strong product knowledge to educate guests on our cake options, pricing, and promotions.
  • Order Processing: Process guest orders efficiently and accurately using our point-of-sale system.
  • Store Presentation: Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor and dusting/cleaning of countertops.

Core Values and Competencies:

  • Servant's Heart: Demonstrate a strong commitment to guest satisfaction and a willingness to go above and beyond to support the team.
  • Spirit of a Champion: Take initiative and ownership of responsibilities, with a strong sense of urgency and adherence to our brand standards.
  • Genuine Connections: Build positive relationships with guests and team members, and communicate openly and respectfully.

Requirements:

  • Age: Must be 16 years of age or older.
  • Experience: Previous guest service experience at a bakery, restaurant, or retail store is a plus.

Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.



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