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Move-In Coordinator

2 months ago

Fayetteville, North Carolina, United States Harmony Senior Services Full time

About Harmony Senior Services

We are a leading provider of senior care services, dedicated to delivering exceptional support and care to our residents. As a Move-In Coordinator, you will play a critical role in ensuring a smooth transition for our new residents and their families.

Job Summary

The Move-In Coordinator is responsible for coordinating the move-in process for new residents, including assisting with paperwork, completing residency agreements, and ensuring a seamless transition to our community.

Key Responsibilities

  • Coordinate the move-in process for new residents, including ensuring all necessary paperwork is completed and residency agreements are signed.
  • Calculate pro-rated monthly rates for residents at move-in and collect all monies owed the community.
  • Coordinate the preparation of selected apartments to ensure they are ready for move-in.
  • Communicate with managers regarding the status of new move-ins or potential move-outs.
  • Conduct tours of the community and answer inquiry calls when the marketing team is unavailable.
  • Provide all move-in paperwork to the Business Office Manager and Health Care Coordinator for resident file setup.
  • Follow up with new residents and their families weekly for the first month of residency to ensure a smooth transition.
  • Perform other duties as assigned.

Requirements

  • Bachelor's degree preferred or equivalent experience.
  • Three years' experience working in senior care preferred.
  • Ability to analyze data and calculate monthly pro-rates for rent at move-in.
  • Strong organizational skills and ability to multi-task and complete projects on time.
  • Ability to establish relationships and connections with prospective residents and their families, employees, community resource groups, and management team.
  • Must possess strong oral and written communication skills and be proficient using computer programs.
  • Must be able to lift, carry, and push up to 25lbs.