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Vendor Risk Management Specialist
2 months ago
City National Bank is seeking a highly skilled Vendor Risk Specialist II to join our team. As a key member of our Vendor Management Office, you will be responsible for managing vendor relationships across the vendor life cycle phases.
Key Responsibilities:- Manage vendors within the vendor portfolio, ensuring proper governance and oversight.
- Support the implementation of monitoring and tracking vendor service level agreements, contracts, and performance.
- Establish good partnerships with vendor risk owners and coordinate closely with the vendor risk assessment team to ensure proper engagement and governance during the onboarding, due diligence phase of vendor management, as well as all phases of the vendor life cycle.
- Work closely with vendor risk owners to ensure required artifacts for vendors, such as vendor onboarding process, ongoing monitoring artifacts, vendor business reviews, vendor scorecards, etc. are completed.
- Play a key role in VMO brainstorming sessions cross-functionally to provide better efficiency through automation of existing and manual processes.
- Maintain proper information/documentation and records related to the Bank's vendors for both internal and external audits using OCC and FFIEC guidelines as a reference.
- Assist with the development and communication of vendor management standards, processes, and procedures in alignment with VMO policy and goals.
- Lead the development and communication of standards, processes, and procedures; Maintain and update policies, procedures, and best practices for vendor management of vendor performance and associated risk.
- Lead collaborative efforts with cross-functional subject matter experts (businesses/stakeholders) such as Legal, Compliance, Risk Management, Info Sec, Procurement/Sourcing, BCP/DR, RBC to support vendor Management office and third-party support services ensuring compliance with bank policy and regulatory compliance.
- Facilitate service delivery meetings to ensure delivery against objectives are being met. Develop regular reports on contract milestones, execution, and risk, and inform internal business partners, vendors, and management of activities and progress through regular written and verbal communication.
- Support, track, and report on vendor management milestones, activities, and all incoming requests for vendor-related assistance.
- Support monthly and quarterly vendor status reporting, key supplier metrics, key risk indicators, performance metrics, and periodic updates to key business stakeholders.
- Help lead in the development efforts to automate and prepare management analytics reporting, including monthly, quarterly updates enterprise-wide. Additionally, help provide reporting for the Bank's Vendor Relationship Owners and delegates and vendor management-related working groups, forums, and committees.
- Support resolution of vendor activities, inquiries, issues, incidents, service requests, and escalations, etc...
- Maintain vendor and contract data in systems.
- Champion the enterprise Vendor Management and risk awareness purpose throughout the organization; train and advise colleagues on the vendor management processes in support of the CNB's Third Party Risk Management Policies and Procedures.
- Experience working with large sets of data to analyze and develop reports; experience with data visualization and reporting tools such as Tableau and Alteryx.
- Provide guidance to colleagues on the vendor management processes.
- Support various ad-hoc projects supporting program enhancements, process improvements, and other functions.
- Build, support, and implement the development of vendor SLAs, as required; Document and track SLAs and SLOs for third-party services; Assess contractual SLAs and determine adequacy; develop SLAs, as required.
- Prepare Monthly Enterprise Vendor Management Service reporting (leveraging ServiceNow) - focusing on service levels, risks, issues, proactively identified opportunities, and ideas for improvements.
- Conduct targeted quality assurance reviews to ensure vendor and vendor relationship owner/s compliance with Bank policies, requirements, and contractual provisions.
- Escalate vendor issues and support the resolution of issues.
- Monitor vendor risk indicators, including risks and incidents, for escalation to management Second-line Risk Management team and reporting.
- Bachelor's Degree or equivalent.
- Minimum of 6 years of vendor management, managing vendor contracts and service levels, and monitoring vendor performance.
- Minimum of 6 years working knowledge of third-party and information risk management processes and methodologies.
- Required 4 years of experience working in IT Vendor Management or working in IT.
- Advanced senior professional with wide-ranging experience uses professional concepts and to resolve complex issues in creative and effective ways.
- Requires specialized depth and/or breadth of expertise.
- Working knowledge and understanding of Risk Management, Governance, and Vendor Management processes, techniques, and systems.
- Working knowledge and understanding of current business acumen.
- Excellent customer service skills, and strong knowledge and understanding of customer service and intrapersonal best practices.
- Proactive, takes action, and anticipates opportunities.
- Strong leadership skills.
- Ability to forecast, Apply both strategic and critical thinking to help proactively solve and plan for the long run.
- Knowledge of third-party and information risk management processes and methodologies.
- Ability to work well in a time-sensitive environment and handle a variety of matters or projects simultaneously.
- Ability to analyze diverse business functions and processes to identify key risks.
- Knowledge of and experience in designing and operating governance, frameworks, and processes to comply with vendor management policies.
- Knowledge in MS Office applications such as Word, Excel, Outlook, PowerPoint, MS Visio preferred.
- Strong organizational and analytical skills.
- Excellent oral and written communication skills; ability to communicate with all levels of management; experience performing both detailed and management-level documentation, including the ability to explain solutions in business terms, establish rapport, and persuade others.
- Excellent time management skills and be accustomed to working with deadlines.
- Strong analytical skills, working with data and drawing conclusions; ability to aggregate information into meaningful solutions/summaries.
- Ability to effectively respond to shifting priorities and assignments.
- Preferred experience using service management tools/systems to track and measure SLAs, preferably ServiceNow.
- Experience working with technical teams and having familiarity of technical environments. Understanding what each area of IT is responsible for is key.
- Good understanding of technical licensing for both Hardware and software and the different options for consolidation or co-termination.
- Familiarity of technical vendors that provide Infrastructure and cloud services like Hewlett Packard, Microsoft Azure, and Amazon Web Services.
- Familiarity of technical Data Center and Co-Location providers and the services that they offer.
- Good understanding of Business Continuity and Disaster Recovery.
- Familiarity of IT Information Security and how Vendor Management plays a role in Data Breaches.
- Required basic knowledge of MS Word and Excel.
- Preferred Industry-recognized third-party risk management or vendor management certification.
- Preferred Intermediate knowledge of Microsoft Office tools; specifically, Excel, PowerPoint, and SharePoint.
- Preferred Six Sigma certification.
- Recommended two (4) years of focused experience in Vendor Governance, Risk Management, IT, Finance, QA, Audit, and/or equivalent business experience.
- Excellent analytical, problem-solving, and organizational skills required.
- Excellent written and verbal communication skills.
- Keep up to date with relevant regulatory guidance, industry practices, and Bank policies by attending outside forums or staying connected with peer groups industry-wide.
- Preferred Project Management Experience.
Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position, you must meet at least these basic qualifications.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks:At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT:City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by law.
ABOUT CITY NATIONAL:City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment, and trust services in select markets, including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C., and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
For more information about City National, visit
