Telemedicine Solutions Specialist

5 days ago


Arizona City, Arizona, United States eVisit Full time

eVisit is a leading telemedicine software company headquartered in Mesa, AZ, revolutionizing healthcare delivery with physician-first tools that simplify healthcare.

Job Summary

We are seeking an experienced Telemedicine Solutions Specialist to join our team. As a key member of our Customer Success Organization, you will be responsible for managing the customer lifecycle journey and positioning yourself as a trusted advisor to the customer.

About You:
  • You have a passion for technology and its potential to positively impact everyone's access to higher quality, more convenient healthcare.
  • You thrive in a highly-collaborative environment and are motivated by working with other high-performers.
  • You find creative ways to engage with customers, build relationships, and influence organizational processes.

The ideal candidate has 3+ years of experience as a Customer Success Manager, Account Manager, or similar role, with strong financial acumen and business sense. You learn technology quickly and navigate it with ease, and are able to travel up to 10% of the time.

Key Responsibilities:
  • Define and optimize customer journeys to facilitate customer ROI attainment.
  • Create and manage success plans for customers in your assigned segment.
  • Identify opportunities for continuous improvement.

As a Telemedicine Solutions Specialist, you will have the opportunity to drive value for customers, engage with them to drive software adoption, and demonstrate new products and enhancements. You will also provide targeted software training and actively manage customer health to keep them engaged in the platform.

Requirements:
  • Bachelor's degree or equivalent practical experience required, MBA preferred.
  • Strong problem-solving and analytical skills, ability to evolve business and product strategy based on research, data, and industry.
  • You have a competitive salary: $80,000 - $110,000 per year, plus a great benefits package including medical, dental, vision, HSA & FSA plans, 401(k), and generous PTO plan.


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