Ski School Supervisor
2 months ago
The Ski and Snowboard School Supervisor is a key member of the Park City Ski and Snowboard School Management team. This role is responsible for supervising the front-line aspects of Park City Ski and Snowboard School Products under the direction of the Location Manager. The primary goal is to deliver exceptional guest experiences, ensuring that every interaction meets the high standards of Vail Resorts.
Responsibilities:- Direct supervision of Ski and Snowboard instructors, providing guidance and support to ensure they meet performance expectations.
- Assign daily tasks and make lesson assignments for instructors scheduled to your work area each day, ensuring efficient use of resources.
- Report instructor lesson work for payroll and approve submitted timecards daily, maintaining accurate records.
- Mentor, observe, coach, deliver feedback, and evaluate instructors, fostering a culture of growth and development.
- Regularly assess instructor performance, documenting observations and providing constructive feedback.
- Collaborate with the Management Team to develop a culture of Health and Safety, ensuring a safe and healthy work environment.
- Provide exceptional guest service at all times, both internally and externally, upholding the Vail Resorts standard.
- Hold staff to consistent standards, ensuring accountability to company and departmental policies and procedures.
- Develop a working knowledge of RPOS, Pro Connect, and specific Ski School Tools and Report Modules, staying up-to-date with system requirements.
- Monitor and adjust staffing levels at the direction of the Product and Location Manager(s), ensuring optimal resource allocation.
- Administer record-keeping and reporting systems, maintaining accurate and timely data.
- Lead special activities, maintain facilities, and assist in training as assigned or needed, contributing to the overall success of the team.
- Excellent personal skills, particularly in Guest Service scenarios, with the ability to communicate effectively and supervise others.
- Strong Skiing or Snowboarding skills, with the ability to Ski/Ride most terrain to travel to on-hill situations.
- Desire to work with and relate to adults, children, parents, and employees, fostering a positive and inclusive work environment.
- Demonstrated ability to perform in a high-paced, variable, multi-faceted environment, with the ability to multi-task and participate in mentoring and feedback.
- Proficiency with Microsoft Office, Windows-based applications, and internet-based software, with experience with RPOS, RTP, or Pro/Guest Connect preferred.
- College degree and/or two years of relevant proven leadership experience in a related field, or a combination of education and experience from which comparable knowledge and skills are acquired.
- PSIA/AASI Level I Certification (or foreign equivalent) required, with PSIA/AASI Level II or III Certification preferred.
- Able to withstand lengthy exposure to cold and inclement weather.
- Able to sit at a computer for extended periods.
- Physical strength and ability to respond appropriately to emergency and other unplanned situations.
The expected pay range is $52,000 - $62,465. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Equal Opportunity Employer:Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.
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