Customer Service Ambassador
1 week ago
TOMRA North America, a leading international reverse vending and recycling company, seeks a skilled Customer Service Representative to support the RVM Sales and Service Departments in delivering exceptional customer service to clients across New England and Upstate NY. As a key member of the team, you will be responsible for facilitating coordination among internal departments to ensure customer satisfaction, managing customer contentment at the store level, and resolving product or service issues.
The ideal candidate will have a college degree and 2-4 years of business experience, with excellent communication and problem-solving skills. Fluency in English is required, with bi-lingual Spanish/English being an asset. A valid clean driver's license is also necessary. In addition to a competitive salary of $62,000 per year, plus 5% bonus potential, the successful candidate will enjoy a range of benefits, including health insurance, paid time off, and professional development assistance.
**Key Responsibilities:**
* Facilitate coordination and support among various internal departments to guarantee customer satisfaction
* Manage overall customer contentment at the store level for designated accounts
* Resolve product or service issues by identifying the cause, delegating to relevant departments, and conducting follow-ups to ensure resolution
* Aid in the expansion of the Bottle Bill in the assigned territory
* Chart and organize territory coverage across New England and Upstate New York, and manage communication and meeting scheduling with customers
**Requirements:**
* College degree preferred
* 2-4 years' experience in business
* Valid clean driver's license
* Fluency in English (bi-lingual Spanish/English preferred)
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
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