Assistant General Manager

3 weeks ago

Ashland, Oregon, United States Vacasa Full time
Job Title: Assistant General Manager

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Vacasa. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our coastal properties, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities:
  • Oversee operations for the Southern Oregon Coast, managing a team of local area managers and ensuring seamless property management.
  • Develop and maintain strong relationships with property owners, providing proactive communication and expert knowledge of their properties.
  • Meet and maintain Vacasa standards and metrics, including NPS, standard unit appearance, and efficiency.
  • Manage a budget for your portfolio, adhering to set annual costs and performing cost-benefit analyses.
  • Lead and manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures.
  • Support your team with escalated guest and homeowner concerns, responding to emails, calls, and tickets.
  • Occasional need to perform housekeeping and maintenance duties.
  • Travel to the coast once a week to meet with local area managers/team and require reliable transportation.
  • Partner and assist your Business Development Representative when new units join the portfolio.
  • Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.
  • Provide cross-coverage for your team when necessary.
Requirements:
  • Technical computer skills required on all forms of hardware - laptops, tablets, and mobile devices.
  • Availability to work Sunday through Saturday, early mornings, and evenings as needed.
  • Professional in all forms of communications, including email, phone calls, video calls, and texts.
  • Ability to work well under pressure in an agile, fast-paced environment.
  • Excellent time management skills with the ability to change activity frequently and cope with interruptions.
  • Highly responsive and reliable.
  • Strong attention to detail.
  • Prior hospitality experience a plus.
  • Adhere to all company policies and procedures.
What We Offer:
  • Competitive salary: $52,000 per year.
  • Health/dental/vision insurance (100% coverage option).
  • Employer-sponsored & voluntary supplemental benefits.
  • 401K retirement savings plan with immediate 100% company match on the first 6% you contribute.
  • Health & Dependent Care Flexible Spending Accounts.
  • Flexible vacation time.
  • Paid sick days and holidays.
  • Paid parental leave after one year of tenure.
  • Employee Assistance Program.
  • Career advancement opportunities.
  • Employee discounts.
  • All the equipment you'll need to be successful.

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.

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