Banking Customer Service Specialist

2 months ago


Pennsville, New Jersey, United States Pennsville National Bank Full time
Job Overview

This role focuses on enhancing the customer experience within our branch through exceptional service, sales, and digital engagement for both Consumer and Business Banking clients.

Key Responsibilities
  • Assist in the daily operations of the branch as a Teller, addressing customer service and sales requirements.
  • Deliver outstanding service to branch clients and resolve inquiries promptly.
  • Act as a pivotal contributor to sales and the overall customer experience in the branch.
  • Collaborate with relevant departments within the Bank to ensure efficient resolution of branch-related operational matters.
Qualifications

The ideal candidate will demonstrate qualities such as empathy, customer focus, adaptability, digital proficiency, and critical thinking, aligning with the values and culture of Pennsville National Bank.

Branch Operations

In this multifaceted role, flexibility is essential to meet various banking needs of customers, including:

  • Opening new accounts
  • Cross-selling banking solutions
  • Resolving customer issues
  • Processing transactions

The starting hourly wage is $16.00, increasing to $16.50 upon successful training completion.

Availability to work on Saturdays and travel to multiple branch locations is required.

Company Overview

Pennsville National Bank is a community-focused financial institution committed to understanding and serving its customers. We take pride in our independence and dedication to local reinvestment in businesses, mortgages, and community members.

Since our establishment in 1969, we have consistently provided quality banking services in South Jersey, maintaining a Four Star rating with Bankrate for several years. Our mission is to continue meeting our customers' financial service needs with the reliability and responsiveness characteristic of a community bank.



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