Technical Systems Specialist
3 days ago
The Technical Systems Specialist will play a critical role in delivering technical support and solutions to customers. This includes managing service tickets, evaluating documented resolutions, and contributing to knowledge base repository.
The ideal candidate for this position is a self-directed professional with strong technical expertise, excellent problem-solving skills, and a proactive approach to ensuring customer satisfaction.
Responsibilities- Perform day-to-day administrative duties for clients and internal staff, including device troubleshooting, routing changes, configuration backup, vulnerability patching.
- Implement security measures to help customers secure their environments, including assessing vulnerabilities, applying patches, and configuring systems to align with industry security frameworks.
- Previous experience with Managed Services is preferred.
- Consulting and IT industry experience is preferred.
- Familiarity with network auditing, monitoring technologies, and scripting.
- This position's salary range is $80,000-$90,000 per year.
- We offer a comprehensive benefits package, including top-quality medical, dental, and vision coverage for you and your family.
- We prioritize employee retention, satisfaction, and empowerment, and offer opportunities for career growth and development.
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